Case Study: How a golf retailer replaced EDI

Ordersync helped a large golf retailer automate custom club orders without EDI - launching in days and reducing order errors immediately.

Ordersync started partnering with a large golf retailer months after they’ve been working with SPS Commerce to implement EDI for special orders.

The Problem Retailers Face

• Manual order re-entry, back and forth

• Product data discrepancies (wrong SKU, Out of Stock Products, missing fields)

• Time lost fixing orders

• Customer service inbound on status updates

Many think EDI is the solution - but EDI:

• Takes months or longer to implement

• Costs ongoing VAN and partner fees

• Does not catch bad data

Stage 1: Quick Set Up Without Engineering

Instead of a traditional EDI setup, OrderSync connected to the golf retailers’ OEMs as an authorized agent through their existing B2B portals.

OrderSync then received a daily feed of special orders directly from the retailer via:

• POS / ERP API, or

• Automated CSV email

From there, orders flowed end-to-end quickly.

To ensure accuracy at scale, every order runs through a human-in-the-loop workflow:

• Orders are validated against OEM requirements and availability

• Data issues are identified immediately

• Retailers are contacted and issues resolved within hours using a defined SOP
  
  
  

This allowed the retailer to automate order submission without sacrificing accuracy, while avoiding the months-long setup and cost of EDI.

Stage 2: Scaling to 1,000+ Orders per Month

Once live, OrderSync rapidly expanded coverage across key OEMs to support both order submission and order status at production volume.

The system now handles over 3,000+ special orders per month with:

• Consistent validation

• Reliable submission processes

• Ongoing status updates
  
  

This is not a pilot or limited rollout. OrderSync is already operating at scale.

We are expanding our OEM and Industry Distributor coverage every month. Today we already cover all major OEMs.

Stage 3: Expanded Usage Across All Orders

After operating OrderSync at scale, the golf retailer chose to expand their use of the platform.

OrderSync is now being extended beyond special orders to:

• Handle all purchase orders, including stock products

• Provide order updates across the full PO lifecycle

• Support invoice data in partnership

  
  

This expansion reflects increased confidence in OrderSync as the system of execution for purchasing — not just a point solution.

Contact us for a free demo today sales@ordersync.co